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Telephone Support

Seniors Offering Support (SOS)

Compass Community Services

   About the Position

Impact Statement
Friendly calls for senior community members - we couldn't do it without our volunteers!

•Provide outbound calls to paired senior clients
•Complete social conversations, safety/wellness checks, provide medication reminders through the telephone
•Social calls might include conversations about daily plans, sharing stories with clients, and exploring action plans for crisis intervention
•Utilize a strengths-based, solution-focused approach
•May need to provide external resources and referrals to clients
•Staff will be available during shifts should any concerns arise

Position Qualifications

Ideal for: An Individual
Age: 50+

Area(s) of Interest: Conflict / Facilitation, Health Care / Wellness, Senior Services

Skill(s): Collaboration, Interpersonal Communication, Conflict Resolution, Written Communication, Verbal Communication

Training / Work Condtions

Training Details: 1 on 1 training is provided by a staff member until the candidate is comfortable to start volunteering on their own.
Working Conditions: Must have access to secure and reliable internet connection during shifts and access to a private setting where calls can be completed without distraction.


•Opportunity to enhance active listening and communication skills
•Flexible schedules
•Freedom to work independently with staff supervision available to debrief/discuss concerns with
•Ability to expand knowledge surrounding community services, mental illnesses, homelessness, addiction/community resources, and coping strategies/grounding techniques, and more
•Gain experience documenting case notes, using strengths-based/solution-focused interventions, crisis intervention, and conflict resolution
•Exclusive trainings hosted by other local social services and healthcare agencies (some previous trainings have been: Indigenous Ways of Healing from CAMH, Trauma Informed Care from the CMHA)
•Access to internal job postings and postings provided by community partners
Transportation: NONE Needed

Time Commitment

Duration: 3 months or less
Weekday - Daytime, Weekday - Evening, Weekend - Daytime, Weekend - Evening, Anytime
Call times each week are based on an agreement between the volunteer and the client.

   Contact Information
Send an Email Message
Colten Ura
519-824-2431 Ext. 26
20 Shelldale Crescent Guelph, N1H 1C8

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Volunteer Waterloo Region
1454 King Street East, Unit 3
Kitchener ON N2G 2N7

Phone: 519 742 8610

Monday - Thursday
9 am - 4 pm
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